How ordering works at GenieHeal: shipping costs, the free shipping threshold, multi-pack savings, returns, ingredient information and how to contact us.
Quick answer: GenieHeal ships in the UK for a flat £4.99, and orders over £99 ship free. Selected products have multi-pack savings of 10% on two packs and 15% on three, you can return unopened, sealed products within 14 days of delivery, and our team replies within 48 hours.
Last updated: 12 October 2026
At a glance
- Shipping: £4.99 flat rate, free on orders over £99
- Multi-pack savings: 10% off two packs, 15% off three (selected products)
- Returns: 14 days, unopened and sealed, GenieHeal pays return postage
- Support: Monday to Friday, 9 a.m. to 5 p.m., reply within 48 hours
Ordering and checkout
You can browse the range in our online shop. Every product page lists the full ingredients, directions and important safety information, so you can read the label before you buy. Our products are food supplements for adults aged 18 and over, not medicines.
Shipping costs
UK orders are charged a flat shipping rate of £4.99. Orders over £99 ship free, and the free shipping applies automatically at checkout.
Multi-pack savings
On selected products, you save 10% when you buy two packs and 15% when you buy three. The saving is applied automatically in your cart, and you can choose your pack size on the product page. For example, GenieHeal Colon Cleanse is £24.99 for one pack of five capsules, £44.98 for two packs and £63.72 for three. SHILAJIT, which comes in two sizes, and our bundles are priced separately.
Bundles
Our Combo bundles pair two GenieHeal supplements at a bundle price. Each bundle page links to the individual products, so you can read the ingredients and safety information for each one before you order.
Returns and refunds
You have 14 days from delivery to cancel an order. Products must be unopened and sealed, and GenieHeal pays the cost of returning them. We refund the price of the returned products and the original standard delivery charge within 14 days of receiving the goods back. If an item is faulty, damaged or incorrect, your statutory rights under the Consumer Rights Act 2015 apply even if the product has been opened. Read the full Refund and Returns Policy.
Questions and support
Email info@genieheal.com or use our contact page. We are available Monday to Friday, 9 a.m. to 5 p.m., and we reply within 48 hours. If you take medication, are pregnant or breastfeeding, or have a medical condition, please speak to your doctor or pharmacist before using any supplement.
Frequently asked questions
How much is shipping?
A flat rate of £4.99 in the UK. Orders over £99 ship free.
How do multi-pack savings work?
On selected products you get 10% off two packs and 15% off three, applied automatically in your cart.
Can I return a product?
Yes, within 14 days of delivery if it is unopened and sealed. GenieHeal pays the return postage.
What if my order arrives faulty or wrong?
Email us with your order number and a photo. Your statutory rights apply even if the product has been opened.
How do I contact GenieHeal?
Email info@genieheal.com or use the contact page. We reply within 48 hours.
Sources
Keep reading
- How to use GenieHeal Colon Cleanse: a once-weekly routine
- Is GenieHeal Colon Cleanse right for you?
- Can I take herbal supplements with my medication?
Browse all GenieHeal herbal food supplements, learn about GenieHeal, or contact our team.
GenieHeal products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and they should not replace a varied, balanced diet or medical advice. This article is general information, not medical advice. If you are worried about your health, speak to your GP or pharmacist.
GenieHeal
Questions about a product? Email info@genieheal.com.
