Policies
Refund and Returns Policy
Simple, fair returns for your GenieHeal order.
Last updated: 8 October 2026
Your right to cancel
When you buy from GenieHeal online, you have the right to cancel your order within 14 days, without giving a reason. The 14 days start on the day after you receive your goods (or, if your order arrives in more than one delivery, the day after the last item is delivered). This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Unopened and sealed products only
Our products are food supplements. For health protection and hygiene reasons, we can only accept a return if the product is unopened and its seal is intact. We cannot accept products that have been opened or unsealed after delivery, unless they are faulty (see below).
How to cancel and return an order
- Tell us within the 14 days that you want to cancel. Email info@genieheal.com with your order number and the products you want to return.
- We will reply with return instructions. Please send the products back within 14 days of telling us you want to cancel.
- GenieHeal will pay the cost of returning the goods.
- Keep your proof of postage until your refund is confirmed.
Refunds
We will refund the price of the returned products, plus the original standard delivery charge, within 14 days of receiving the goods back, or of receiving proof that you have sent them back, whichever is earlier. We refund you using the payment method you used for the order, and we do not charge a fee for refunds.
Faulty, damaged or incorrect items
This policy does not affect your legal rights under the Consumer Rights Act 2015. If an item arrives faulty, damaged or not as described, or we send you the wrong item, please email info@genieheal.com with your order number and a photo. You may be entitled to a replacement, repair or refund, and these rights apply even if the product has been opened. We will pay the cost of returning faulty or incorrect items.
Contact us
Questions about a return or refund? Email info@genieheal.com or use our contact page. We are available Monday to Friday, 9 a.m. to 5 p.m., and we reply within 48 hours.
